Technical support for customers

Make sure your internet connection is stable and retry the transaction. If the issue persists, please contact our technical support team and provide details of the error message for further assistance.

If you have lost a check, please note that we retain the check information for three days. The link to the receipt is available on the payment page. However, after this period has expired, the check becomes invalid.

Unfortunately no. For these questions, we recommend contacting the organization with which you have an agreement. Our company specializes in providing online payment services and we do not provide financial advice or regulate issues related to loans.

The collection and processing of confidential card information takes place in the processing system Processing.kz, and not on the seller’s website. Data transmission security is ensured by the use of the SSL protocol and secure closed banking networks. The security of data storage is ensured by PCI DSS certification; the Processing.kz system stores only that information that requires mandatory storage for the system to operate.